All EU and worldwide orders over £50 are delivered free of charge using Royal Mail International Tracked & Signed. Orders placed before 3pm will be dispatched the same working day.

Standard international delivery orders over £50 (7-14 working days) FREE
Standard international delivery order under £50 (7-14 working days) from £5.95
Express international delivery (1-3 working days) From £10

Please note that international shipments can occasionally be delayed by customs processing. Duties and taxes are not included in the total at checkout and are determined by the customs agency within the destination country. Payment of any duties and import taxes is the responsibility of the recipient.

If you would like to exchange an item, we recommend that you place a new order for the item you want to ensure that your exchange item is in stock.  We would then recommend returning your original order for a full refund.

If you have an Aubry account, you can check the status of your order by signing in to your Account. If you didn't create an account before placing your order, once your order has shipped you can track its progress via the tracking number link in your shipping confirmation email.

Please email us at hello@aubrywatches.com as soon as possible if you would like to change or cancel your order.  Our shipping team process orders quickly, but we'll do our best to help with your request.

To ensure the long life of your Aubry watch we recommend avoiding contact with water. Your watch has a water resistance of 3ATM meaning it is suitable for everyday use (splash/rain resistant). It is not suitable for showering or swimming. Damage caused under these circumstances is not covered by the warranty.

We recommend using a clean microfibre cloth to gently clean your Aubry watch.

We accept payment via any of the following methods:

Visa
Mastercard
American Express
Paypal
Apple Pay

Please note that any refunds will be processed to your original method of payment.

Aubry vegan watches come in 33mm and 38mm options. Please see product page for details of vegan watch sizing or email us at hello@aubrywatches.com

Your Aubry watch is guaranteed against manufacturing defects for 24 months from the date of purchase. To benefit from the guarantee, you will be required to present proof of purchase of your watch.

The warranty does not apply to:
-  damage as a result of accidents, misuse, neglect, careless handling or unauthorised handling by a third party
-  vegan leather straps, mesh straps, dial crystals or cases
-  normal wear and tear or ageing
-  battery replacement during or after the warranty term

If you need to make a warranty claim please email us at hello@aubrywatches.com with a description of the problem. If the problem is covered by the warranty we will send you a warranty repair form to complete along with instructions on how to return your watch to us for repair.